Blue Cross and Blue Shield Member Self Service Information - (10/16/2006)

By registering, members can do everything from reviewing deductible information and claims status to changing their PCP or requesting a new ID card and more.* HOW TO REGISTER To make the most of Member Self Service, member must first register. To do so, they simply need to: - Go to the Member Self Service area on the www.bluecrossma.com home page - Choose Register Now - In the spaces provided, enter the information on their Blue Cross Blue Shield of Massachusetts ID card exactly as it appears. - Once the online form is completed and submitted, members will be logged into Member Self Service. Once Registered, members will immediately be able to:** - Review benefits information - Review deductibles and co-insurance - Change their PCP - Access the Select Quality Comparison tool - Use MyBlueHealth to take a personal health assessment, or enroll in online classes about nutrition, fitness, and health care decision-making. ADDITIONAL SECURE FEATURES Because we value our members' privacy, certain information is available only through a secure access procedure, requiring use of a personal identification number (PIN). Members will receive their PIN by mail within three to five days after they register. Then, using their PIN, they'll be able to access additional secure features, including:** - Claim Summaries - Pharmacy Benefits - Blue Care Accounts balances (if they have a Blue Care Account) - Request an ID card - Updates to address and contact information If you have any questions or would like to learn more about Member Self Service, please contact your Account Executive. *So that our systems may be updated daily, Member Self Service is available from 6am to 6pm and from 6:30pm to 10pm EST. **Because individual benefits may vary, members are urged to check their plan literature for specifics about their coverage. Click on the link below to access the home page and get started!

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